We strive to ensure a smooth experience for both users and vendors. Please review our refund policy below.

1. Vendor Services

• Refunds for vendor services (e.g., makeup, venue bookings, décor) are governed by the individual vendor’s cancellation and refund policies

• Users should refer to the vendor’s stated terms before confirming a booking

2. Product Purchases

• Refund requests for physical products may be submitted within 7 days of delivery

• Items must be unused, in original packaging, and returned in good condition

• Customised, made-to-order, and perishable items are non-refundable

3. Refund Procedure

• To initiate a refund, email support@marryme.com.my with your order ID and reason

• If approved, refunds will be processed within 7–14 working days via the original payment method

4. Platform Fees

• Platform service fees (where applicable) are non-refundable, except in cases of failed transactions due to technical issues

5. Dispute Resolution
While MarryMe.com.my is not liable for vendor-related issues, we may assist in mediating disputes to ensure fair resolution wherever possible.